Refund Policy

• Raise a return/replacement request within 7 days from the date of delivery. In case of damaged/missing product, raise a return/replacement within 2 days from the date of delivery.
• Chirp will take 2 business days to review your return request.
• If our reverse pickup service is not available at your location, you would need to self-ship the product via any reliable courier partner. Courier charges will be reimbursed by Chirp, either in your Google Pay or Paytm Wallet.
• After the product is received, Chirp will verify it against the claim and initiate the replacement or refund accordingly. Please note that replacement would depend upon the stock availability.

Under what conditions can I return/ replace my product?

• Wrong product delivered
• Expired product delivered
• Damaged product delivered – physical damage/ tampered product or packaging
• Incomplete order – missing products

Under what conditions return/ replacement request will not be accepted?

• Opened/used/altered products
• Original packaging (mono cartons, labels, etc.) missing
• The return/replacement request is generated after 7 days from the date of delivery
• The damaged/missing product is reported after 2 days from the date of delivery